Penske Automotive concentrates in premium franchises with a deep service network; Lithia Motors grew into one of the country's largest groups and runs Driveway for online purchase and home delivery. Different strategies, same ledger guidance:
- CPO at a franchise store means the manufacturer's program — coverage varies by brand, so read the brand's CPO terms, not the group's ad.
- Remote purchases with vehicle shipping to your door (Driveway and similar) start the return clock at delivery; get that date and the transport terms in writing.
- Both groups' buyer's orders itemize doc, title, and add-on lines — photograph before signing, as with any auto dealer.